FAQs

1（659）910-9408 support@chosgohearing.com

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How can we help you?

shipping & ORDER

01. What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from "Track my order" on the website.

02. How long will it take to ship my order?

Delivery times may vary depending on the delivery location as well as the type of product you order.

Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready for delivery.

03. Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

04. How do I add or remove products of my order?

Once you have placed your order you will not be able to make modifications on the website.

Please contact our customer support team through 'contact us' form for any modification of the order.

RETURNS & EXCHANGES

01. Do you accept returns?

Yes, we do accept returns subject to fulfillment of the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been damage in any way

- The item should have its original packaging with all the tags etc.

- The return or exchange request is made within 45 days of delivery.

Please click here to view our return policy.

To request a return, please reach out to support by submitting your request via the "contact us" form. A member of our support staff shall respond as soon as possible.

02. Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The item should have in its original packaging with all the tags etc.

- The return or exchange request is made within 45 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

03. When will my refund be in my bank account?

You should receive this payment directly to the card you used to purchase. This should take about 3-5 business days. Thank you for your patience. :)

If you still haven't received the money you can send a message to our support team.

GENERAL

01. My order is missing parts？

We are so sorry your order was incomplete! Please double check your packaging and hearing aid box for all pieces. Sometimes they get stuck in corners and are just a little hard to see :)

Please chat us to message our team and tell them what item(s) you are missing.

02. When will I get used to my hearing aids?

Adapting to your hearing aids will take some time. Top audiologists recommend 3 weeks in order for your brain to adapt to wearing hearing aids. The recommended schedule for getting used to your hearing aids is as follows:

Start by wearing your hearing aids for at least 1-2 hours per day while living your normal routine around the house in order to acclimate your ears to your hearing aids. It is normal to get irritated by the fit of your hearing aids during the first few weeks.

During the second week, start wearing your hearing aids outdoors. As your ears acclimate to the hearing aid, extend the use to 3-4 hours per day. At this point, you will start to notice little sounds you were unable to hear before.

By the end of the third week, you can start having regular outdoor conversations at any volume, whether you're at a crowded restaurant or at work. You are now acclimated to the hearing aids!

03. What's Your Guarantee and Warranty?

Every purchase comes with a risk-free 45-day money-back guarantee（45 days free trial） and a 1-year manufacturer’s warranty. This covers defective products and will guarantee a free replacement in the case of a defective product. This does not cover broken, lost, or water-damaged products.

If you have purchased our chosgo protection plan, you can replace any broken, lost, or water-damaged product for our exclusive member price rather than needing to pay full price for another pair. Replacing your K19R is $49, replacing your K419R is $89, BRO102R at $89, VIGOR402R at $199.

04. How to become our partner?

You can send us an email with your contact information. We will contact you as soon as possible.

05.Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

PAYMENT

01. What payment methods do you accept?

You can purchase on our website using a debit, credit card（master or visa card or JCB card）, or AMEX or Discover，Installment Klarna. we support Apple Pay. You can choose these payment methods at checkout.

For specific payment methods, please refer to the latest information on our website

02. Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.