I recently bougth model SmartR-Both for my mother. The technology is amazing but this model is problematic for my mother for 2 reasons:
-She find it dificult to insert properly and get tired of wearing it all day.
-Because it's difficult for her to insert properly, she often get feedback noise.
For theses reasons, I wanted to exchange for model V402R Rechargeable BTE hearing aid. The problem was that it has been already 44 days and with the strike at Canada Post, the delay for the exchange would have taken forever. The after sale service at Chosgo did an amazing job with on point, fast and solution oriented communication. At the end, they offer me a substantial reduction on the new model, sending it with a different carrier. This way, my mom will have both model so she can switch when one become less comfortable through the day.
Thank you Chosgo!