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CHOSGO 1-Year Protection Plan (Expanded Coverage)
For customers seeking broader protection, CHOSGO offers optional CHOSGO Protection Plans.
Important Coverage Rule
The Protection Plan already includes all Manufacturer Warranty benefits.
If a CHOSGO Protection Plan has been purchased:
✓ Manufacturer defect coverage remains included
PLUS
✓ Additional accidental protection becomes available
Customers with Protection Plans will receive service according to Protection Plan terms.
Customers without Protection Plans receive Manufacturer Warranty coverage only.
Protection Plan Coverage Includes
✓ Manufacturing defects
✓ Accidental damage
✓ Human-caused damage
✓ Water damage
✓ Lost hearing aids
✓ VIP replacement pricing
✓ Trade-in pricing benefits
✓ Priority customer service
✓ Real-time support via chat, email, and phone
VIP Replacement Benefit
If hearing aids are lost, damaged, or water affected:
Replacement units available at:
For retail prices of $200 or less, pay 45% of the current retail price (discounts excluded).
For retail prices of more $200, pay 40% of the current retail price (discounts excluded).
Trade-In Upgrade Benefit
During the active coverage period of the CHOSGO Protection Plan, customers can enjoy exclusive trade-in upgrade privileges.
Eligible Products:
Trade-in upgrades apply to all OTC hearing aids available in the official CHOSGO store.
Trade-In Pricing:
Customers may purchase a new OTC hearing aid at 40% of the current standard retail price (excluding discounts).
CHOSGO Protection Plan Activation
Protection automatically activates once the hearing aids are received.
Available options:
- 1-Year Protection Plan
- 2-Year Protection Plan
- 3-Year Protection Plan
Coverage terms remain identical; only protection duration changes.
How To Purchase Protection Coverage
Purchase CHOSGO Protection Plan during checkout or contact support:
1-Year Manufacturer Warranty (Included With Every Purchase)
Every CHOSGO hearing aid automatically includes a 1-Year Manufacturer Warranty at no additional cost.
This protection covers original manufacturing defects in materials or workmanship under normal use.
Covered
✓ Manufacturing defects
✓ Material defects
✓ Workmanship defects under normal use
Not Covered
✕ Loss
✕ Accidental damage
✕ Water or liquid damage
✕ Human-caused damage
✕ Misuse or neglect
✕ Unauthorized modifications
✕ Accessory loss or accessory damage
Warranty Claim Process
To initiate a warranty claim:
- Contact customer support
- Provide clear photos or videos showing the issue
- Include a detailed description
Our team will review your submission and confirm whether the issue qualifies as an original manufacturing defect.
Manufacturer Warranty Resolution
Scenario A — Manufacturing Defect Found Within First 90 Days
After defect verification:
Used 45 Days or Less
- Free replacement of the same product
- No shipping fee
- Original product return not required
Used 46–90 Days
- Free replacement of the same product
- Customer pays us$25.9 shipping cost
- Original product return not required
Scenario B — Manufacturing Defect Found Between Day 91–360
Choose ONE option:
Option 1 — Free Repair
- Customer ships device to CHOSGO, and pay return shipping fee.
- Repair service is free
- CHOSGO covers reship to customer shipping fees
Option 2 — Discounted Replacement
Day 91–180:
- New replacement unit available for 20% of current retail price
Day 181–360:
- New replacement unit available for 35% of current retail price
Out-of-Coverage Support (After Warranty or CHOSGO Protection Plan Expires)
Even after your coverage period ends, CHOSGO remains committed to helping customers.
Option1. Repurchase the CHOSGO protection plan.
Option2. Chosgo Service.
Available options may include:
Life Time Technical Support Assistance
Paid Repair Service
Loyalty Replacement Trade-in Program
Customers may continue receiving troubleshooting support through email, phone, or live assistance.
Support: support@chosgohearing.com