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A Special Thank You to the CHOSGO Hearing Customer Service Team
I would like to express my sincere appreciation to the CHOSGO Hearing customer service department for the outstanding assistance I received with my SmartU Bluetooth Hearing Aids for Seniors.
I experienced several difficulties setting up and adjusting my hearing aids, particularly with the RetoneFit app. I initially thought I might have to return the product because I could not get everything working properly.
However, the customer service team took the time to guide me through each problem, explaining everything in detail and patiently helping me understand what I needed to do. I must admit that many of the difficulties were due to my own inability to locate certain settings or figure things out on my own. Nevertheless, the representatives never made me feel uncomfortable or rushed. They remained courteous, understanding, and patient throughout the entire process.
Thanks to their dedication and excellent support, I was able to resolve the problems without having to return my hearing aids.
Customer service like this deserves recognition. It is refreshing to deal with a company whose representatives genuinely care about helping their customers rather than simply processing a return.
My sincere thanks to the entire CHOSGO Hearing customer service team. Your patience, professionalism, and willingness to help made a real difference in my experience. You have earned my appreciation and confidence, and I would gladly recommend your service to others.
Sincerely,
Mike Amengual
Miami Florida
The hearing aids were not right for me, but customer service did what was right and in a timely manner.
The customer service was very helpful in my hearing aids purchase and product support.
Le Retour s’est bien passé
I have had SmartU hearing aids for a while When Chosgo sent me an offer for the K23 model I thought it was a good idea for a back up pair Thinking that they would perform about 85% compared to the SmartU. In my opinion they are only 60% of the performance of the SmartU model. I am also having some issues with the app
#1 Only 3 programs Quiet/Restaurant/Outside - appear whereas they are advertised as having 4x programs
#2 K23 model cuts in and out literally - sound to no sound - from observation on the app this is coinciding with a banner that pops up "CURRENTLY IN MUSIC MODE AND CANNOT BE CHANGED" - this is constantly happening intermittently
#3 I can't hear it but my wife tells me that the K23 aids have a buzzing feedback sound which she can hear if I stand within a metre to her. I have changed domes until the best result however they still buzz somewhat at close quarters to people which is quite embarrassing.
#4 Volume level is not what I was expecting. I also have a pair of Pocket Aid - Spot Mini 6 CIC HEARING AIDS - These use an A10 replacement battery. They are efficient no frills 4x program 7 step volume. They work quite well.
#5 Video playback on phone is about half as good as the SmartU model in terms of volume and thereby clarity and enjoyment.
#6 On the upside the K23 aids connect quickly but there after the app is playing up. They do have a good distance range from phone and base charger and if they disconnect from out of range they reconnect quickly when back in range.
Summary
I am not exactly 100% satisfied with this purchase. I was hoping that they would be a good backup pair as we recently had power outage due to severe storms and it took 40 hours to get power back.
I hope you find my feedback useful. Perhaps I should have ask you more about the K23 capability in comparison to the SmartU model.
I found the customer service very prompt in answering my questions. At first I could not get the testing and self-fitting. I thought It was because I didn't know where to find it in the app. Well after discussing it with them they realized it wasn't me but they forgot to add it. Somehow the problem got resolved and was added to my app. So they were very helpful.
Most in-ear hearing aids and ear buds hurt my small ear canals but these are comfortable and almost invisible. They work well in most situations and hold a charge all day (7am - 11 pm for me). The volume and mode buttons are easy to hit by mistake when putting in or taking out the devices, that's my one small complaint, but it's not hard to cycle them back to the settings you want.
It always good to hear again. Thank uou
CHOSGO SmartR Smallest Rechargeable CIC OTC Hearing Aids with AI Noise Reduction
Excellent customer service. Very helpful and knowledgeable.
Very frustrating
The hearing aids did not work the QR codes if you don't work I am very dissatisfied with defective parts that I got I have asked for a refund if you will send me a prepaid available envelope I will mail these back to you I cannot give you a rating because I am very dissatisfied
CHOSGO SmartR Smallest Rechargeable CIC OTC Hearing Aids with AI Noise Reduction
Love it
All they are are amplifiers too noisy here room chatter can't hear people talking across the table volume is difficult to adjust they cease working in my ear have to take them out to try to adjust them very difficult I am 93 years old I need something simpler
Do not do as advertised. Customer service is an ai chat. It sucks
I’m really impressed with how small and discreet these hearing aids are. They’re comfortable to wear and don’t have the bulky look that I usually associate with hearing aids. I also really like that they’re rechargeable, so I don’t have to constantly worry about replacing batteries.
The AI noise reduction is a nice feature, especially in environments where there’s a lot of background noise. Voices and conversations are easier to focus on, while the overall sound feels more manageable.
The setup was straightforward, and once adjusted properly, they’re very easy to use. For an OTC hearing aid at this price point, I think they offer a lot of convenience without being noticeable.
Overall, a great option for anyone looking for something compact, rechargeable, and discreet for everyday use.
I was impressed at the costumer service!!!
The delivery of my hearing aids was prompt and tracked all the way. They fit snuggly in my ears. I just followed the instructions and I am now wearing them all day. I feel more confident in myself. I am able to hear everything and I so happy that I purchased them
It’s working with my iPhone and sounds are clear. Beautiful product.
These tiny hearing aids are just what I wanted as my ear canal is quite small and others that I have tried show up too much. I am only just getting to grips with them as I had an operation a few days after receiving them but so far so good. Delivery was quick and prompt. Will contact customer support if I have any problems or questions Thank you
The hearing aids are very helpful.
Thank you for improving my hearing the aids have improved my hearing and overnight charging is fabulous.
I ordered the CHOSGO SMARTR hearing aides, which arrived without delay. I was impressed with the quality - attractive, well made, convenient case and charger. The enclosed booklets were very descriptive and helpful. In addition, your Customer Service