Protection Plan Details:

1、Coverage:

Purchase the protection plan separately or protection plan with a product.

2、Coverage Includes:

1）、If the hearing aid is determined to have defects, customers will receive a free replacement (2 years).
2）、If the hearing aid is lost, damaged, damaged by water, or replace new products etc., customers can purchase a new hearing aid at a VIP member exclusive price (2 years).
3）、Upon receipt and use of the product, the protection plan is considered to have been automatically activated and is non-refundable (protection plan fee).
4）、If the customer is not satisfied with the product within 45 days of receiving it, they can return the product with all accessories for a full refund (excluding the protection plan fee, customs duties, and bank fees).
5）、Enjoy priority and more favorable pricing for the trade-in privilege!
6）、During our working hours, you can receive real-time free consultation or troubleshooting help multiple times by phone, email, or online chat.

3、Coverage Period:
Based on the duration of the purchased protection plan:

1-Year Protection Plan: Lasts for 1 year from the date of purchase of the hearing aid.
2-Year Protection Plan: Lasts for 2 years from the date of purchase of the hearing aid.
3-Year Protection Plan: Lasts for 3 years from the date of purchase of the hearing aid.

4、VIP Member Exclusive Price (VIP Price):
VIP Price: 35% of the product's sales price (excluding discounted prices).

5、How to Get Service?

1）、After receiving the product, activate the protection plan duration according to the warranty card instructions. If you have not purchased a protection plan, activate the 1-year manufacturer's product warranty.

2）、If you have any questions or encounter any problems, please contact our real-time online customer service or email support@chosgohearing.com for inquiries.