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We do recommend you take a hearing test if you suspect you have hearing loss. We offer a FREE online hearing test you can take in a few minutes—all you need is a pair of headphones and a quiet room. Click here to take the test.
FAQs
How can we help you?
- HEARING
0.1 Do I need a hearing test?
You don't need a hearing test to purchase any ChosgoHearing hearing aid.
02. What causes hearing loss?
Hearing loss is very common. Roughly 15% of the U.S. population—tens of millions of people—have some form of hearing loss. While some hearing loss can be temporary, most cases are irreversible, which is why prevention is key. If you think you have hearing loss, it’s best to get your hearing tested and take steps to prevent further loss.
03. What are common signs of hearing loss?
Common signs of hearing loss include:
- Conversations are hard to follow, especially in noisy environments like restaurants
- People seem to be mumbling
- Difficulty talking on the phone
- Asking others to repeat themselves or to speak up
- Turning up the TV volume or radio
- Trouble understanding women and children
- Trouble hearing high-pitched sounds, such as birds chirping, doorbells, or cell phone alerts
- Inability to distinguish consonants such as "p" and "t" or "sh" and "th."
- Ringing in the ear
- Hypersensitivity to certain sounds
- Falling or having trouble balancing
04. What type of hearing loss do I have?
There are 3 main types of hearing loss:
- Sensorineural: This is the most common type of hearing loss. It occurs from damage to hair cells in the inner ear (cochlea) or auditory nerve (connects the ear to the brain). Sensorineural hearing loss is often permanent.
- Conductive: This occurs when there is a blockage in the middle or outer ear, such as an ear infection, earwax, or fluid in the ear. Conductive hearing loss is often temporary, reversible, and treatable with medication or surgery.
- Mixed: This is a combination of conductive and sensorineural hearing loss. You may need treatments for both types of hearing loss.
05. What level/degree of hearing loss do I have?
There are 4 degrees of hearing loss recognized by the CDC: mild, moderate, severe, and profound.
Mild Hearing Loss (25–40 dB)
The quietest sounds you can hear fall between 25 and 40 dB. At this level, you can still have normal conversations, but you’ll have trouble hearing certain sounds, such as soft whispers, children’s voices, or the ticking of a watch. Many people at this level don’t realize they have hearing loss unless they’ve taken a hearing test.
Moderate Hearing Loss (41–69 dB)
At this level, you’ll have more difficulty talking to people, especially over the phone or if they talk softly, and even more so in noisy environments. The greater the level of hearing loss, the less likely your ears are able to pick up certain consonant and vowel sounds that are important parts of understanding speech. You may also notice that you're not hearing common everyday sounds like you used to.
Severe Hearing Loss (70–90 dB)
At the severe level, you'll find there are many everyday sounds you can't hear that otherwise would be considered loud, such as a dog barking or a vacuum cleaner running. Additionally, having conversations with people will be extremely challenging.
Profound Hearing Loss (91 dB and higher)
At this level of hearing loss, you'll have immense difficulty understanding speech, whether it’s talking on the phone, hearing the TV (even at a high volume), or participating in conversations. You may even struggle to hear very loud sounds, such as airplane engines, traffic, or fire alarms.
06. What level of hearing loss requires a hearing aid?
It can be a bit tricky to know when you need hearing aids because hearing loss affects everyone differently. Hearing loss usually occurs gradually over time so it's not always that obvious, particularly at the mild and moderate levels of hearing loss. No matter the case, you might benefit from hearing aids and they can help prevent further loss.
At the severe level, hearing aids are vital. If you have profound loss, hearing aids may help to a degree but you could require more advanced treatment like surgery or a cochlear implant.
- SHIPPING & ORDER
01. What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from "Track my order" on the website.
02. How long will it take to ship my order?
Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready for delivery.
03. Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.
04. How do I add or remove products of my order?
Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.
05. What if my order is missing parts？
We are so sorry your order was incomplete! Please double check your packaging and hearing aid box for all pieces. Sometimes they get stuck in corners and are just a little hard to see :)
Please chat us to message our team and tell them what item(s) you are missing.
06. What's Your Guarantee and Warranty?
Every purchase comes with a risk-free 45-day money-back guarantee（45 days free trial） and a 1-year manufacturer’s warranty. This covers defective products and will guarantee a free replacement in the case of a defective product. This does not cover broken, lost, or water-damaged products.
If you have purchased our chosgo protection plan, you can replace any broken, lost, or water-damaged product for our exclusive member price rather than needing to pay full price for another pair. Replacing your K19R is $49, replacing your K419R is $89, BRO102R at $89, VIGOR402R at $199.
07. How to become our partner?
You can send us an email with your contact information. We will contact you as soon as possible.
08. Can I use multiple coupons on the same transaction?
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.
09. What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from "Track my order" on the website.
10. When I purchase the Chosgo Hearing Aids, what support will I receive?
Every Chosgo Hearing aid comes with FREE lifetime support from our team of licensed hearing professionals.
Our commitment to your satisfaction extends far beyond your purchase. When you choose ChosgoHearing, you're not only selecting a hearing aid provider, but a comprehensive solution that prioritizes your hearing health.
We’ve been helping Americans hear better for over a decade and have built a team of licensed, U.S.-based audiologists and hearing specialists to provide you with clinic-level care from the comfort of your home.
From device fitting to troubleshooting and adjustments, our team is just a phone call, video chat, or email away.
- RETURNS & EXCHANGES
01. Do you accept returns?
Yes, we do accept returns subject to fulfillment of the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been damage in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 45 days of delivery.
Please click here to view our return policy.
To request a return, please reach out to support by submitting your request via the "contact us" form. A member of our support staff shall respond as soon as possible.
02. Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 45 days of delivery
To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.
03. When will my refund be in my bank account?
You should receive this payment directly to the card you used to purchase. This should take about 3-5 business days. Thank you for your patience. :)
If you still haven't received the money you can send a message to our support team.
- PAYMENT
01. What payment methods do you accept?
You can purchase on our website using a debit, credit card（master or visa card or JCB card）, or AMEX or Discover，Installment Klarna. we support Apple Pay. You can choose these payment methods at checkout.
For specific payment methods, please refer to the latest information on our website.
02. Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
- HEARING AIDS
01. How do OTC hearing aids from ChosgoHearing compare to prescription hearing aids from a clinic?
At ChosgoHearing, we're dedicated to bringing Americans the latest technology at the lowest price and helping as many people as possible hear better. We manufacture our own hearing aids and sell directly to you. That means we can keep costs low and pass the savings onto you by removing the middlemen.
Hearing clinics can charge over $5,000 for similarly featured hearing aids. With ChosgoHearing, you're getting high-quality hearing at an honest price delivered directly to your door.
No appointments, no trips across town, no prescriptions. Just the best hearing at the best price—backed by licensed hearing professionals and a 100% money-back guarantee.
02. When will I get used to my hearing aids?
Adapting to your hearing aids will take some time. Top audiologists recommend 3 weeks in order for your brain to adapt to wearing hearing aids. The recommended schedule for getting used to your hearing aids is as follows:
Start by wearing your hearing aids for at least 1-2 hours per day while living your normal routine around the house in order to acclimate your ears to your hearing aids. It is normal to get irritated by the fit of your hearing aids during the first few weeks.
During the second week, start wearing your hearing aids outdoors. As your ears acclimate to the hearing aid, extend the use to 3-4 hours per day. At this point, you will start to notice little sounds you were unable to hear before.
By the end of the third week, you can start having regular outdoor conversations at any volume, whether you're at a crowded restaurant or at work. You are now acclimated to the hearing aids!
03. My hearing loss isn't that bad... do I need hearing aids?
Age-related hearing loss is gradual, and it can be easy to overestimate your own hearing ability as it worsens slowly over time. ChosgoHearing offers a free hearing test you can take online, so you can quickly and accurately learn more about your current hearing health.
Hearing aids can have a huge impact on quality of life if you are experiencing even mild hearing loss.
Mild hearing loss is only "mild" in comparison to not being able to hear at all. Any untreated hearing loss should not be taken lightly. Untreated hearing loss not only adds unneeded stress to your life, it has been linked to an increased risk of developing depression, cognitive decline, and even dementia.
Plus, the earlier you start using hearing aids, the easier it will be for your brain to adjust to the amplified sounds. With ChosgoHearing, your satisfaction is guaranteed so you have nothing to lose by trying the latest hearing technology in the comfort of your home today.
04. Will ChosgoHearing work for me?
Every ChosgoHearing hearing aid has been designed by doctors to assist individuals with mild to moderate hearing loss (over 93% of Americans with hearing loss) right out of the box.
We are confident you will love our hearing aids. That's why every ChosgoHearing device comes with a 45-day risk-free trial and 100% money-back guarantee. You can also choose to add our ChosgoShield Protection Plan at checkout—100% protection against any damage (even accidental) for full peace of mind.
05. Are Chosgo hearing aids FDA-registered?
The Chosgo hearing aids are over-the-counter (OTC) hearing aid, and are registered with the FDA as self-fitting class II medical devices.
The hearing aids are designed to treat those 18 and older with mild to moderate hearing loss. They can be fit without a prescription or the help of a hearing healthcare professional and meet all of FDA guidelines for OTC hearing aids.
06. Why are ChosgoHearing's prices so low?
To put it simply: ChosgoHearing is reinventing hearing care.
Traditional brick-and-mortar hearing clinics were previously the only option for Americans to get high-quality hearing aids—which was frustrating, complex, and shockingly expensive. There’s a markup from the manufacturers to the clinics, and then another markup from the clinic to the customer. Buying hearing aids this way also requires multiple visits just to get the devices in hand, and additional appointments for fittings and maintenance.
The reality is, buying from a hearing clinic is simply not possible for customers on a budget.
Knowing how crucial high-quality hearing is, our founder set out to manufacture an affordable hearing solution that could help the majority of hearing loss patients. By removing the middlemen and overhead costs of brick-and-mortar businesses, ChosgoHearing is able to offer high-quality hearing aids with the same level of support offered by hearing clinics—at just a fraction of the cost.
Say goodbye to long wait times and multiple appointments. Say hello to a new era of personalized care, where your hearing health is at the center of everything we do.
07. Do I need to wear two hearing aids?
The brain processes signals from both ears for improved clarity and balanced sound. If you have hearing loss in both ears you will be able to hear much better with two hearing aids, and your satisfaction with those hearing aids will be much higher. If you only use one hearing aid, but have hearing loss in both ears, your brain has to process two different sound and clarity levels, which makes the sound signal more difficult to understand.
08. Should I buy one or a pair of hearing aids?
Bilateral Hearing Loss: If you have hearing loss in both ears (bilateral hearing loss), wearing two hearing aids is usually recommended. This is because two hearing aids can improve sound clarity, enhance the perception of speech in noise, and allow for better localization of sounds.
Unilateral Hearing Loss: If you have hearing loss in only one ear (unilateral hearing loss), a single hearing aid may be all you need.
09. How do I know if hearing aids work for me?
The best way to find out if hearing aids will work for you is to take a free online hearing test and then try the hearing aids in the comfort of your home. All ChosgoHearing models come with a 45-day, risk-free trial and free U.S.-based licensed support. Our hearing aids have been designed by doctors and come pre-programmed to meet the needs of most people with hearing loss right out of the box.
10. Will a hearing aid cure the ringing in my ears?
Hearing aids won’t cure tinnitus, but they can significantly help manage it. They work by amplifying environmental sounds, which can reduce the brain’s focus on the internal ringing, buzzing, or hissing associated with tinnitus. This process, often called the “masking effect,” makes tinnitus less noticeable, especially in quieter settings where it tends to be more pronounced.
For people who have both tinnitus and hearing loss, hearing aids provide added stimulation to the auditory system. This helps direct the brain’s attention to real sounds rather than the tinnitus, making it feel less intrusive. Many users report reduced stress and improved quality of life with hearing aids, though the effectiveness can vary from person to person.
For enhanced relief, some hearing aids come with built-in tinnitus masking programs, which can emit soft, soothing sounds that help further cover the ringing. While hearing aids don't eliminate tinnitus, they offer valuable support for those seeking to manage its impact on daily life.
11. What are the different styles of hearing aids?
Hearing aids come in various styles, each designed to meet specific hearing needs and personal preferences. Here’s a quick overview of the main types:
Behind-the-Ear (BTE):
- Description: Sits behind the ear with a tube that connects to an ear mold inside the ear canal.
- Best for: Mild to profound hearing loss.
- Pros: Durable, easy to handle, suitable for all ages and levels of hearing loss.
- Cons: Can be more visible than other types.
Receiver-in-Canal (RIC) / Receiver-in-the-Ear (RITE):
- Description: Similar to BTE but smaller, with the receiver (speaker) inside the ear canal.
- Best for: Mild to severe hearing loss.
- Pros: Less visible than BTE, offers natural sound quality.
- Cons: Receiver can be susceptible to earwax and moisture.
In-the-Ear (ITE):
- Description: Custom-fit and fills the outer ear.
- Best for: Mild to severe hearing loss.
- Pros: Easy to insert and remove, larger size allows for additional features like volume control.
- Cons: More visible than smaller models, may pick up wind noise.
In-the-Canal (ITC):
- Description: Custom-fit and sits partially in the ear canal.
- Best for: Mild to moderate hearing loss.
- Pros: Discreet, good balance of size and features.
- Cons: May be challenging to adjust for those with dexterity issues.
Completely-in-the-Canal (CIC):
- Description: Fits entirely inside the ear canal, barely visible.
- Best for: Mild to moderate hearing loss.
- Pros: Very discreet and small.
- Cons: Limited space for features, may be difficult to handle.
Invisible-in-the-Canal (IIC):
- Description: Sits deep in the ear canal, nearly invisible.
- Best for: Mild to moderate hearing loss.
- Pros: Extremely discreet, natural sound quality.
- Cons: Small battery, limited functionality, and can be prone to earwax buildup.
Bone Conduction Hearing Aids:
- Description: Bypasses the ear canal and transmits sound through bone conduction, ideal for individuals with outer or middle ear issues.
- Best for: Conductive hearing loss.
- Pros: Suitable for those unable to wear traditional aids.
- Cons: More specialized, may require a surgical implant for long-term use.
12. How to decide which type of hearing aids is best for me?
Deciding on the best hearing aid for you depends on several factors, including your degree of hearing loss, lifestyle, comfort preferences, and budget.
Level of Hearing Loss:
- Mild to Moderate Hearing Loss: You may find in-the-canal (ITC), completely-in-the-canal (CIC), or receiver-in-canal (RIC) hearing aids effective. These tend to be smaller and less visible but may lack certain features.
- Moderate to Severe Hearing Loss: Behind-the-ear (BTE) or receiver-in-the-ear (RITE) styles often provide more amplification and are more durable for daily use.
- Profound Hearing Loss: BTE models typically offer the most power for significant hearing loss, often with more features to accommodate different settings.
Lifestyle and Activity Level:
- Active Lifestyle: If you lead an active life, you may prefer hearing aids with moisture resistance and durability, such as certain BTE or RIC models.
- Social or Work Environments: If you frequently socialize or work in noisy environments, look for hearing aids with advanced sound processing, directional microphones, and noise reduction features.
- Quiet Lifestyle: For quieter lifestyles, simpler models may be adequate, as they often focus more on clarity rather than heavy noise filtering.
Comfort and Fit Preferences:
- Discreet Options: If you prefer a smaller, less visible device, in-the-canal (ITC), completely-in-the-canal (CIC), or invisible-in-the-canal (IIC) aids might be best.
- Ease of Use: For those with dexterity issues or limited vision, larger models (like BTE or ITE) are typically easier to handle and adjust.
Budget Considerations:
Hearing aids range in price based on technology, brand, and features. Basic models may meet your needs if you're on a budget, while higher-end models often provide extra features for busy lifestyles.
13. How will hearing aids look on my ear? Will others be able to see it?
Hearing aids are designed to be small and discreet. How they look on your ear will depend on the style of hearing aid and the size of your ear.
In-the-ear hearing aids
In-the-ear (ITE) hearing aids have a small, inconspicuous design that fits into most ear canals, sitting at the opening of the ear. There is nothing behind the ear to interfere with eyeglasses, masks, or oxygen.
If you have a larger ear canal, an ITE hearing aid will look like a small plug in your ear. It will not be visible from the front and will only be visible from the side if someone is looking in your ear.
If you have a smaller ear canal, an ITE hearing aid will be more visible. It will still not be visible from the front, but may be more noticeable from the side. It is important to insert the hearing aid correctly to ensure it is as invisible as possible in your ears.
Behind-the-ear hearing aids
Behind-the-ear (BTE) hearing aids sit discreetly behind your ear with a small, thin tube that connects to the tip inside your ear canal. It is designed to allow room for eyeglasses, masks, and oxygen.
If you have a larger ears, BTE hearing aids will not be visible from the front or side, and will only be visible from the back if someone is looking behind your ear.
If you have a smaller ears, BTE hearing aids will still not be visible from the front, but may be more noticeable from the side or back.
14. How do Chosgo OTC hearing aids compare to other hearing aids?
Prescription hearing aids, like the kind you get at a hearing clinic and at Costco, provide the highest level of care that you can get. However, that level of care can come with a price tag that exceeds $4,000 per ear!
Custom hearing aids sold in a clinic include industry mark-ups and overhead, and may include care for a certain period of time, or extended warranties. You pay for these items whether you use them or not. If price is no object, pursue a custom hearing aid. However, for most people, custom hearing aid costs are a significant barrier to better hearing.
Chosgo OTC Hearing Aids
OTC hearing aids offer an alternative to prescription hearing aids.
Chosgo OTC hearing aids use the same internal components, like microphones and receivers, that prescription aids do. They also have similar features like adaptive microphones, noise reduction, and feedback reduction. You have the option to add extended warranties, which includes a series of telehealth appointments with a licensed hearing professional.
With ChosgoHearing, you can pick the level of technology and care you want and only pay for what you need.
Other OTC Hearing Aids
All OTC hearing aids are not created equally though, so it is important to check if the company is FDA registered when evaluating an OTC hearing aid. Having an FDA registration means that those companies are following the strict requirements of the FDA in manufacturing their hearing aids.
You also want to ensure you have a reasonable trial period and that the hearing aids have a clear refund policy if they don’t work out for you.
ChosgoHearing has been registered with the FDA since 2012 and has a 45-day trial period with a 100% money-back guarantee if you return them within the trial period.
15. What are over-the-counter hearing aids?
Over-the-counter (OTC) hearing aids are hearing aids designed to treat those 18 and older with mild to moderate hearing loss. They can be fit without a prescription or the help of a hearing healthcare professional. OTC hearing aids are regulated as Medical Devices by the FDA and must meet strict guidelines to be registered with the FDA as an OTC hearing aid.
16. What's the difference between FDA-registered and FDA-approved?
All medical devices sold in the U.S. must be registered with the FDA, or "FDA-registered." As Class I medical devices, hearing aids must be FDA-registered.
Some devices, such as Class III devices, need FDA approval. FDA approval means that the FDA has decided the benefits of the approved item outweigh the potential risks for the item's planned use. This term is more commonly applied to drugs and medical procedures than hearing aids.
At this time, the FDA does NOT approve hearing aids, and no one can claim that a hearing aid is FDA-approved.
17. Are PSAPs registered with the FDA?
A personal sound amplification product (PSAP) makes everything equally loud and does not have the frequency shaping needed for most hearing loss. Because they are not considered medical devices, they do not have to be registered with the FDA. In contrast, hearing aids are subject to a higher level of federal regulation, and programmed with different frequency responses to fit a wide range of hearing loss.
18. Will my hearing aid get stuck in my ear?
In-the-ear hearing aids
In-the-ear hearing aids should not get stuck in your ear. Prevent the aid from going too far in your ear canal—it should sit at the entrance to your ear canal and will come to a natural stopping point in your ear. Do not try to push further than this. The dome will also help you comfortably place it into your ear canal.
To prevent the dome from coming off in your ear when you remove the hearing aid, make sure the dome is pushed all the way on the hearing aid BEFORE you insert the hearing aid into your ear canal.
To do so, push the dome over the ridge on the tip of the hearing aid. The white wax guard should be visible through the opening on the tip of the dome.
The removal string will enable you to safely remove the hearing aid by gently pulling the hearing aid up and out of your ear canal.
Behind-the-ear hearing aids
Behind-the-ear hearing aids should also not get stuck in your ear. The hearing aid sits behind the ear and the only part that sits inside the ear canal is the tip and some of the tubing.
To prevent the tip from coming off in your ear when you remove the hearing aid, make sure the tip is pushed all the way on the hearing aid BEFORE you insert the hearing aid into your ear canal.
To do so, push the tip over the ridges on the end of the tubing. The end of the tubing should be visible through the opening on the end of the tip.
19. Will Chosgo hearing aids work for my hearing loss?
Our in-the-ear hearing aids are suitable for mild and some moderate hearing loss.
Our behind-the-ear (BTE) hearing aids have a slightly higher fitting range and are suitable for all mild to moderate hearing loss.
Our hearing aids cannot fit severe or profound hearing loss.
20. Can I use hearing aids if I have a lot of ear wax?
Yes, you can use hearing aids if you have earwax buildup, but it’s essential to manage it carefully to ensure your hearing aids work effectively and don’t get damaged. Earwax can clog hearing aids, especially smaller in-the-ear (ITE) or in-the-canal (ITC) styles, and may affect sound quality or cause discomfort. Here are some tips:
Keep Ears Clean: Regularly clean your ears, but avoid using cotton swabs, which can push wax further in. Consider over-the-counter earwax drops or consult a healthcare provider for professional ear cleaning.
Choose Appropriate Hearing Aid Style: Behind-the-ear (BTE) styles can be less affected by wax because the main components sit outside the ear canal, though they still require maintenance for tubing and domes.
Use Wax Guards: Many hearing aids come with small wax guards that help prevent earwax from entering and damaging the device. Replace these guards regularly if they become clogged.
Schedule Regular Maintenance: If you have heavy earwax buildup, schedule regular maintenance checks for your hearing aids to keep them in top working order.
21. Can I use hearing aids if I've had surgery on my ears?
Yes, you can often use hearing aids after ear surgery, but it’s essential to get guidance from your healthcare provider to ensure they’re used safely and effectively. Here’s what to consider:
Healing Time: After ear surgery, allow sufficient healing time as advised by your surgeon or ENT specialist. Hearing aids should not be used immediately after surgery to avoid irritation and allow tissues to heal properly.
Style of Hearing Aid: Some styles, like behind-the-ear (BTE) hearing aids, might be more suitable because they place less pressure on the ear canal. In-the-ear (ITE) or in-the-canal (ITC) hearing aids may be less comfortable if there are structural changes post-surgery.
22. Do I need a prescription or medical evaluation before buying a hearing aid?
No, you do not need a prescription or medical evaluation in order to buy a hearing aid.
The Over-the-Counter Hearing Aid Act of 2017 created a new class of hearing aids for people aged 18 or older with mild to moderate sensorineural hearing loss. This makes hearing aids available directly to the consumer without a prescription or medical evaluation.
In accordance with good health practice, MDHearing and the U.S. FDA recommend that a person with hearing loss have a medical evaluation by a licensed audiologist or physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid if you have or think you may have any of the following conditions:
Visible deformity of the ear
Fluid or drainage from the ear within the past 90 days
Sudden, rapidly progressing, or fluctuating hearing loss
Spells of acute or chronic dizziness
Hearing loss only on one side that worsened in the past 90 days
Ear canal blockage, a lasting ear infection or a 'plugged up' fullness feeling
Excessive wax buildup, or a history of excessive wax buildup
Pain or discomfort in the ear
Ringing in one or both ears within last 90 days
23. What if my hearing aid doesn’t fit my ear well?
Like shoes, fit is everything with hearing aids. A good fit is critical to feeling comfortable and getting good, quality sound with minimal feedback.
We have many options available to help you achieve a great fit. If after several days of experimenting, you find the tip or tubing does not work for you, please contact Customer Support. Our hearing aid specialists will be able to advise you on how to get the best fit from your particular model or provide you with additional sizes and shapes of tips or tubing to better suit your needs.
If a custom fit is desired or required, the Chsogo Hearing Aid models can be fitted with a customed ear mold. A customed mold can be obtained from an online store or a local audiologist or hearing aid dispenser.
24. Can I wear eyeglasses with a hearing aid?
There are two main types of hearing aids: those that rest behind the ear, and those that sit entirely in the ear (whether it's in the ear canal or bowl of the ear).
If you have an in-the-ear hearing aid, wearing glasses will be no issue because there are no wires, tubing, or anything else behind the ear to interfere.
Wearing glasses is particularly a concern for those who wear hearing aids that rest behind the ear. But don't fear, the steps for wearing glasses with behind-the-ear hearing aids are simple.
Here are the steps:
1. Put your glasses on.
2. Put the hearing aid on, placing the hearing aid body between the arm of your glasses and your outer ear (so your glasses sit closest to your head).
That’s it—no special accessories needed. The hearing aids should fit snugly and comfortably.
25. Can I replace a rechargeable battery?
No, the batteries in our rechargeable hearing aids are not replaceable.
26. How do I clean and care for my hearing aids?
Your hearing aids are in contact with your skin and ear canal all day, which can leave oils, debris, and earwax behind. You'll want to remove this debris in order to keep your hearing aids sounding and feeling like new.
We recommend using the cleaning tool (included with your Chosgo hearing aids) every day to clean your hearing aids and their parts. Do not use water, alcohol, or another liquid agent, as it may damage your hearing aids.
1. For behind-the-ear (BTE) devices, the cleaning tool has a brush on one end and a wire on the other.
2. For in-the-ear (ITE) devices, the cleaning tool has a brush on one end and a wire loop on the other.
27. How do I clean a behind-the-ear (BTE) hearing aid?
Tools
1. Cleaning tool with the cleaning brush & wire
2. The BTE hearing aids
3. A tissue or microfiber cloth
Important note: Do not use water, alcohol, or another liquid agent, as it may damage your hearing aids.
A. Wipe down the hearing aid.
Start by wiping down the body of the hearing aid with a tissue or microfiber cloth.
The hearing aid is in contact with your skin all day—which produces sweat and oils that will accumulate over time.
B. Clean the microphones.
The microphone is what picks up sounds to amplify, so any blockage of the microphone will have an impact on the sound that reaches your ear. It is absolutely essential to keep the microphones clean and free of debris.
Identify the microphones and gently brush them with your cleaning brush to remove any dust, earwax, or other debris.
1. If your hearing aid has a single microphone, it is likely located close to where the hearing aid connects to the tubing. The microphone may look like a little black circle or small hole.
2. If your hearing aid has any additional microphones, they likely can be found on the spine of the hearing aid, near the controls. If you see a small hole, or a couple of holes, these indicate the location of your additional microphones.
C. Clean the tips.
To clean your domes, use the brush end of your cleaning tool to gently brush the outside of the domes. This will remove any dust, earwax, or other debris that could stop you from hearing.
You can also use a tissue or a microfiber cloth to wipe off the end of the outside of the tip.
D. Clean the tubing.
1. Before you clean the tubing, you must remove the tubing from the hearing aid body.
2. Then, thread the wire through the base of the tubing. Push it all the way through the tubing and out of the tip to remove any debris, ear wax, or other blockages that could stop you from hearing.
3. Once the wire pops out of the tip, wipe off the end of the cleaning wire with a tissue or a microfiber cloth to remove the debris.
4. Pull the cleaning tool wire back out through the tubing and repeat this process—running the wire through the tubing, wiping off the end of the wire, then pulling it back through—a few more times to ensure the tubing is completely clear.
Important note: Keep in mind that any ear wax, debris, or blockage is going to be closest to the tip, as it is comes in contact with your ear canal. It’s important to insert the wire at the base of the tubing first (rather than the tip) so the wire pushes the blockage out of the tip. If you start at the tip, then you push these blockages further into the tubing.
28. How do I clean an in-the-ear (ITE) hearing aid?
Tools
1. Cleaning tool with the cleaning brush & wire loop
2. Your ITE hearing aids
3. A tissue or microfiber cloth
Important note: Do not use water, alcohol, or another liquid agent, as it may damage your hearing aids.
Daily cleaning
The hearing aid body can be wiped with a dry tissue or microfiber cloth. Do not use water, alcohol, or other liquid agent to clean the hearing aid.
Use the cleaning tool brush to remove dust, earwax, or other debris from the dome, wax guards, buttons, and microphone.
Note: This information can also be found in your user manual under the Care and Cleaning section.
Monthly cleaning
Just as with any hearing aid on the market, you should plan to perform routine maintenance on your in-the-ear hearing aids.
Domes and wax guards are easy to change and should be replaced once per month. This will keep your hearing aid clean and working well for you.
29. Why did the dome/tip become discolored?
The domes on your hearing aids can discolor over time due to wax, moisture, and/or oils produced by your body in your ear canal.
Daily cleaning of your hearing aid and regular replacement of parts is imperative. This will prevent discoloration and keep your hearing aid sounding and working its best.
a. For in-the-ear hearing aids, it is recommended that your domes and wax guards be changed every month.
b. For behind-the-ear hearing aids, it is recommended that your tips and tubing be changed every 3 months.
30. How often should I replace the parts on my hearing aids?
In addition to cleaning your hearing aids, it's also important to periodically replace the tips, tubing, and/or wax guards. Even with regular cleaning, the parts on your hearing aid will not last forever. Eventually, these accessories will discolor, stiffen, or lose their shape over time—which can decrease the quality of sound reaching your ear.
How often you replace these parts depends on the type of part. Below are our recommendations, but it never hurts to replace them sooner if you feel they are wearing out quicker. Everyone is different.
a. Replace sound tube every 3 months
b. Replace domes once a month
c. Replace wax guards once a month
31. How often should I cleaning my hearing aids?
We recommend cleaning your hearing aids every day.
32. How do I change the dome on my in-the-ear (ITE) hearing aids?
1. To remove the dome, hold the hearing aid with one hand and pinch the dome with your other hand. Twist back and forth while pulling to remove.
2. To attach a new dome, push the new dome over the ridge on the tip of the hearing aid.
IMPORTANT: Always verify the dome is pushed all the way on the hearing aid before inserting into your ear canal. Otherwise, the dome may detach from the aid when removing it from your ear.
33. What is a wax guard?
Our in-the-ear hearing aids come assembled with a wax guard on the tip of the hearing aid. Wax guards help protect in-the-ear (ITE) hearing aids from earwax and moisture. You can think of it like a bucket collecting earwax that otherwise would have gone into your hearing aid receiver (where the sound comes out of).
34. How to change the wax guard in my hearing aids?
1. Remove the wax guard tool from the case. The wax guard tool has two ends: one for removal and the other has the new wax guard attached.
2. To remove the wax guard, insert the removal end of the tool into the wax guard on the hearing aid and pull it out.
Note: If the wax guard does not easily detach from the hearing aid, try twisting the tool to better grab the wax guard.
3. To insert a new wax guard, turn the wax guard tool around and gently push the new wax guard into the aid until the outer ring lies flush with the outside of the receiver.
4. Pull the tool straight out. The new wax guard should remain stay in the hearing aid.